Frequently Asked Questions

Here are the responses to our most frequent questions. If your question isn’t answered below, please contact us.

WHAT GOES INTO MY BIN? WHAT NEEDS TO STAY OUT?

Almost anything grown in the earth can be composted. Here’s what you should and shouldn't compost.

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WHAT IF MY BIN IS FULL AND I HAVE EXTRA SCRAPS?

Because we are a small company, our capacity is limited and we can’t offer complimentary overflow pickups. But you can freeze your extra food scraps and simply put them into your bin the following week. Alternatively, you can add a one-time additional bin for $10 by visiting the shop in your member portal. This is a great option around the holidays when you know there will be extra scraps. If you have excess material regularly, you can upgrade to our weekly service or add an additional bin to your plan.

WHERE SHOULD I STORE MY BIN?

Everyone develops a favorite system, but here are a few pointers. You can keep your bin right under the kitchen sink or in a trash pullout. In some cases, by the end of a week, bins can get a bit smelly. A sprinkling of our sawdust – which comes from a local wood salvage company – should help with this. Otherwise, you can keep your Compostable bin outside or in a utility space. During food prep or after meals, just collect all food scraps and bring them to the bin.

WHERE SHOULD I LEAVE MY BIN FOR PICKUP?

During the sign-up process, you can list your preferred exchange location. If you're unsure, we will work with you to identify the perfect spot specific to your unique living situation. We've served all types of housing, from single family homes to large complexes. Just make sure your bin is outside in the designated spot by 9:30am on your pick up day.

What happens if I forget to put my bin out on my assigned day?

We always send a reminder email the day before, but understand life can be hectic. If you forget to place your bin out, we have a couple options for you:

1. Wait until your next assigned day (free)
2. Drop-off at one of our partner drop-off sites ($5)
3. Add to following week’s route, biweekly members ($15)
4. Request a special pickup to your home ($45)

Please remember that we can always bring an extra bin on your scheduled day for $10 if ordered via the online store or emailed ahead of schedule.

DO I NEED TO BE HOME FOR PICKUPS?

No. Just place your bin is outside in the designated spot on your collection day. We’ll pick it up and leave a clean bin in its place. We service members between 10:00am and 6:00pm, so it may take a few hours before your clean bin arrives.

What happens to my food waste after you collect it?

We transport your scraps to several local urban farms that have compost sites managed by LA Compost. From there, the food waste goes through a process where it gradually breaks down into healthy compost that can be used for soil amendment. LA Compost then distributes this soil to the community or sells the compost to sustain their work.

Can I receive finished compost back?

Twice a year, Compostable members will be invited to one of our partner farms for our Community Farm Day. This event takes place every April and November, and information is sent out via our newsletter and social media. Members can see exactly where their food scraps begin their transformation into compost. Additionally, members will have the opportunity to take home finished compost. Members who do not wish to visit or obtain compost can rest easy knowing their portion is being used to support local regenerative efforts.

CAN WE SWITCH OUR FREQUENCY OF PICKUPS?

Absolutely - just email us to switch! We currently offer weekly service or biweekly service (every other week). You can also add a second bin to your membership for an additional $20 per month for weekly members or $15 per month for biweekly members.

WHAT HAPPENS IF MY BIN or sawdust bag IS LOST OR STOLEN?

Please contact us to let us know. We will deliver a new bin or bag on your next service date. Please note there is a $10.00 fee for a replacement bin and a $6.00 fee for a replacement sawdust bag.

WHAT COMMUNITIES DO YOU SERVE?

Currently Compostable provides service in LA's westside, eastside, central, downtown, and valley regions.

Here is a list of related neighborhoods in those areas: Aliso Village, Angelino Heights, Arts District, Atwater, Beverly Hills, Brentwood, Brookside, Canoga Park, Century City, Chatsworth, Cheviot Hills, Chinatown, County Club Park, Culver City, Downtown, Eagle Rock, East Hollywood, Echo Park, Encino, Fashion District, Frogtown, Glassell Park, Harvard Heights, Highland Park, Historic Filipinotown, Hollywood, Hollywood Dell, Hollywood Heights, Hollywood Hills, Holmby Hills, Koreatown, La Brea, Lake Balboa, Larchmont Village, Leimert Park, Little Toyko, Lincoln Heights, Los Feliz, Macarthur Park, Mar Vista, Melrose Hill, Mid-City, Mid-Wilshire, Miracle Mile, North Hollywood, Northridge, Pacific Palisades, Pacoima, Palms, Panorama City, Pico Union, Playa del Rey, Rampart Village, Rancho Park, Reseda, Santa Monica, Sawtelle, Sherman Oaks, Silver Lake, Skid Row, South Park, Studio City, Tarzana, Toluca Lake, Valley Glen, Valley Plaza, Valley Village, Van Nuys, Venice, Warner Center, West Adams, West LA, Westchester, Westlake, Westwood, Wilshire Center.

We are always looking to expand, so please contact us if you'd like to be added to our notification list.

DO YOU PICK UP AT OFFICES, RESTAURANTS, events, or productions?

Yup! Our sustainable event friends can learn more by visiting our Special Collections page. Those looking to compost a large amount of material regularly can check out Group Memberships or On-Site Composting options. Have a unique situation? No problem, just email us.

HOW DO I PAY?

We provide you with an automated billing system so payments are effortless. We are unable to process cash or checks.

HOW DO I UPDATE MY PAYMENT/Billing Info?

Go to the "Accounts & Billing" tab on your Member Portal and click "Payment Method". From there, you can update your card information or connect your bank account. All payments are processed via Stripe's secured system. If you have any questions, please contact us.

*Note: payment via bank account is preferred as we pay less in processing fees.